Hotel Policies…the little details

Parking Policy

Each guest room is allowed to park one car in the garage at $30.00 per night. Parking is very limited in garage and guests will be asked to leave keys at front desk so the hotel can move any blocking cars.

Any additional car will be charged $30.00 per night and will be allowed to park depending on space availability.

No U-hauls, pick-up trucks or moving trucks are permitted to park in the garage and must be parked off-premises.

Hotel Services & Amenities Fee

The hotel will collect an additional service fee of $20.00 per night during your stay, which is meant to provide access to certain amenities or facilities. This fee is charged no matter which site or app you book on.

Accessibility Guest Room

Shelter Hotels has one accessible guest room. To learn more about this room and the amenities, please click here.

Pet Policy

Pets are allowed with a nonrefundable pet deposit of  $40.00 per pet. Two pet maximum per room. Only dogs allowed and only dogs weighing up to 25 pounds.

Credit Card Deposit Required

Upon check-in, all guests must have valid credit card authorization for their stay plus $200.00 room deposit per room. No cash deposits are accepted. Guest must have valid chip-enabled credit card.

Advance Reservations & Deposits

All reservations are confirmed by the hotel a day before arrival and a one night deposit taken as deposit within 24 hours of scheduled arrival. If no valid authorization/deposit can be obtained, then the room reservation is subject to cancellation.

Cancellation Policy

Cancellation notification must be received by 3:00 pm PST, at least 24 hours prior to scheduled arrival date. Any late cancellations or failure to show will result in a penalty equal to the value of one night’s room and tax charges.

Check-in/Check-out/Smoke-Free Hotel

Check In:            3:00 pm

Check Out:         11:30 am

100% Non-Smoking Hotel

Occupancy Limits

King Bed Room:         Two people per room.

Double Rooms:           Four people per room (additional two people to be charged $25.00/per person)

Extra Adult:                  Available at $25.00 per person.

Extra Child:                  Available at $25.00 every child over 18 years old.

Family Plan                 Children 17 years of age and under stay free with an accompanied guardian.

Late Checkout:            $100.00 charge and subject to availability.

Adult Rollaway            $25.00 and subject to availability.